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We keep you connected on all things conversational, bringing you the latest news, events and innovations around the globe.
Customer Contact Week
Customer Contact WeekJune 24-28 | The Mirage, Las Vegas Nu Echo will be attending Customer Contact Week, the world’s largest customer contact event with Nexmo. Interested in what we have to offer?Nu Echo’s Director of Partnerships and Channel Alliances, David Dunlop,...
Nexmo Audio Streaming Oumph: Call Recording Server for the Masses
Nexmo Voice Application Creating a Nexmo application is not complicated, as there is not much to configure: you have to provide a phone number and two webhook URLs: one to return a Nexmo Call Control Object (NCCO) containing instructions and one to receive event data....
Genesys | Xperience19
Looking Forward to Genesys' Xperience19 Conference in Denver The Nu Echo team is excited to attend Genesys' event, Xperience19, in Denver June 10-13. The sales team will be available to meet one on one. Let us show you how our specialized, Contact Center, Intelligent...
Corrections in Conversational IVR – Part 2
In Part 1 of this two-part post, we explored corrections and change management for conversational IVR in two main situations: during the confirmation step of an input collection dialogue, and after the final summary and confirmation of multi-step transactions. In Part...
Getting on the Agile Train
According to the Harvard Business Review, 80% of surveyed organizations have committed to becoming Agile. However, it seems there is still a lot of confusion on what Agile is exactly. We’ll try to define that here and go over some of its most popular methodologies. We...
Corrections in Conversational IVR (Part 1)
One of the essential characteristics of a conversational interface is the ability for the user to make corrections or changes in the course of an interaction. This is true for both text based conversational interfaces like chatbots, and voice based interfaces like...
SpeechTEK 2019 Review: Conversational AI is now all about the telephone channel
Conversational AI was clearly one of the biggest themes this year at SpeechTEK (Apr 29 - May 1, 2019, Washington DC). And SpeechTEK being a speech technology conference, the emphasis was naturally on voice, rather than text conversations. Conversational AI is first...
Dialogflow Distilled: On Preemptive Slot-filling versus Branching
As we gain experience with Google Dialogflow, we like to take a step back and identify usage patterns to feed in our development practices. This blog post aims at depicting and distilling one of such patterns: preemptive slot-filling versus branching. Let’s say that...
Conversational UX for chatbots – part 2
An overview of essential discourse patterns, part 2 Counter-proposals A conversation with a chatbot doesn’t have to follow a simple question-answer structure. For example, bots can offer suggestions to the user: this paves the way to even more complex interactions....
Managing peaks with Amazon Connect
Let us speak the truth, the reason why most customers contact your company is to get answers to their questions. Fast. Regardless of the channel they pick, their expectation is to live an efficient and low effort experience. This is even more true with phone calls....
Enterprise Connect
Nu Echo will be attending Enterprise Connect 2019 from March 18 – 21 (Gaylord Palms, Orlando) Florida and we want to meet with you. Whether you need to upgrade or replace a legacy system, or you’re looking to more fully deploy and integrate next-gen communications,...
Is Amazon Connect Audio Stream Suitable For Real-Time Application?
Amazon Connect is a self-service, cloud-based contact center service that makes it easy for any business to deliver good customer service at lower costs. There are no up-front payments or long-term commitments and no infrastructure to manage; you can scale your Amazon...