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We keep you connected on all things conversational, bringing you the latest news, events and innovations around the globe.
Improve your Customer Experience with Conversational IVR
Customer experience is the new battlefield. Clients will judge your organisation based on your weakest channel. When was the last time you evaluated your voice channel? How a client feels after a phone call to a customer service center affects their further buying...
Nu Echo launches new Amazon Connect customization services
Bringing its Enterprise Contact Center expertise to the cloud for clients across North America Thursday, February 7th, 2019 (Montréal, Quebec) – Nu Echo, the leading conversational innovation solution provider now offers Amazon Connect customization services to...
Conversational UX for chatbots
An overview of essential discourse patterns, part 1 Here at Nu Echo, we’ve been involved in the conversational space for quite some time now. One of the things we learned is that while creating a simple chatbot may take a few days (or even just a few minutes),...
Whaddya mean, conversational IVR?
Conversational interfaces are everywhere these days. Chatbots are said to be conversational. Virtual assistants are conversational. And now, interactive voice response systems, or IVRs, should also be conversational. But what does it mean? I have previously written a...
Dialogflow and Beyond
Nu Echo has been using Google Dialogflow for some time now and would like to take a moment to share our thoughts about using the platform for chatbot and intelligent virtual agent projects within enterprise organizations. In this blog post, we will describe what...