Bringing its Enterprise Contact Center expertise to the cloud for clients across North America

Thursday, February 7th, 2019 (Montréal, Quebec) – Nu Echo, the leading conversational innovation solution provider now offers Amazon Connect customization services to enterprise clients across North America. Its recognized skills and expertise in contact center consulting, AWS, speech recognition, natural language processing, machine learning and IVR, make Nu Echo the supplier of choice for contact center services, intelligent virtual agent development and conversational IVR solutions.

Amazon Connect is a self-service, cloud-based contact center service that makes it easy for any business to deliver better customer service at lower costs. There are no up-front payments or long-term commitments and no infrastructure to manage with Amazon Connect; customers pay by the minute for Amazon Connect usage plus any associated telephony services. Based on the same contact center technology used by Amazon customer service associates around the world to power millions of customer conversations, Amazon Connect is a solution being chosen by more and more leading organisations. Covering forty-two (42) zones within sixteen (16) geographic regions, Amazon Connect is a reliable solution and an open platform for simplified systems integration. It delivers customer centric experience tailored to the business’s need. “Nu Echo’s extensive AWS skills, focus on the contact center’s voice channel and our conversational IVR expertise make us the ideal partner for any enterprise interested in Amazon Connect.” states Yves Normandin, CEO at Nu Echo.

The benefits of Amazon Connect include:

• Easy to set up and manage
• Scalable and elastic
• Reliable
• Pay as you go
• AI-enabled
• Open platform

Nu Echo has been working with clients for over 16 years, architecting, developing and optimizing contact center solutions, creating speech recognition IVR applications, and more. This is the first time Nu Echo will bring its contact center and conversational expertise together in the cloud, targeting both Canada and the USA. Clients can start engaging with Nu Echo for their Amazon Connect projects through the jumpstart package if they are simply looking to plan their contact center and explore the basics of the platform, or they can choose to opt for customization right from the get go with an Amazon Connect Sprint.

“Planning is crucial to any successful contact center project, which is why we always start our clients with a discovery phase. This allows us to truly understand their business, their processes and needs as well as solutions currently in place. We also evaluate where they want to take their customer service and client experience in the future and lay out a roadmap that will guide future development.” states Lilian Guenu, Solution Owner for Nu Echo’s contact center pillar of excellence. “A clear roadmap allows us and our clients to choose paths to quick ROI, where they can see the biggest impact of their investments through customization of Amazon Connect. This is where Nu Echo makes the difference; rigorous methodologies and process for development and customization based on the latest technologies and trends in customer experience”.

As of today Nu Echo is setting up meetings to present Amazon Connect and its advantages for enterprise organisations, allowing them to compare Amazon Connect to current solutions and help plan for migration. Contact marketing@nuecho.com for more information. More details of Nu Echo’s Amazon Connect services can be found here

Over the coming weeks, Nu Echo will be announcing local and virtual events that will outline the Amazon Connect platform, customizations that can be done to empower agents, as well as its ease of integration with various industry leading business solutions such as Salesforce.

Nu Echo / “Satisfaction is our Science”
Nu Echo is a conversational innovation solution provider. We enable the most human like interactions between organisations and their clients (through both voice and text channels). Our professional services and solutions are offered through three pillars of excellence: Contact Center (CC), Intelligent Virtual Agent (IVA) Solutions and Conversational IVR. The Nu Echo difference is found in our pointed expertise in speech applications and natural language processing. We offer a creative and person focused approach to solutions development that is setting the tone for the future of the enterprise communications landscape. Visit Nu Echo at www.nuecho.com, Tel.: +1-514-861-3246, info@nuecho.com / Social media: Facebook / LinkedIn / Twitter